Shipping and Returns

Processing Time

We aim to process all orders within 0 to 5 business days (excluding weekends and holidays) after you receive your order confirmation email. A notification will be sent to you once your order has shipped.

Local Pickup

Local pick up is available for any order placed in Winnipeg, Canada. Once you've placed your order and chosen local pickup at checkout, please wait for our email with instructions when your order is ready for collection.

Shipping within Canada

Shipping charges for your order will be calculated and displayed at checkout.

All shipping options come with tracking information. Estimated delivery time is 1-8 business days.

Shipping to the United States

Shipping charges for your order will be calculated and displayed at checkout. All shipping options come with tracking information. Estimated delivery time is 4-13 business days.

Duties and Taxes

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Papiiro is not responsible for these charges if they are applied and are your responsibility as the customer.

Return and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item(s) within 15 days from the date of receipt. Please ensure that the product(s) are returned in their original condition, undamaged and in its original packaging. Please ensure that the item is packaged safely, any damaged items will not be accepted.  

To initiate a return, please e-mail us at papiiro.ca@gmail.com with your order number and reason for return. Once your return is approved, we will provide you with a return shipping label. Please note that Papiiro is not responsible for the shipping charges, either on the initial delivery or return.

Once we receive your returned item(s), we will inspect them to ensure they are in their original state. Once approved, your refund will be processed within 5-7 business days.

If you have any questions or concerns regarding shipping or returns, please don't hesitate to contact us at papiiro.ca@gmail.com. We are here to assist you.